Refund and Returns Policy
Overview
Returns & Refunds Policy
Effective Date: 05/09/2025
At shopxmegami.my, we strive to ensure that all products are delivered in perfect condition. However, please review the following return and refund conditions before making your purchase.
Non-Returnable / Non-Refundable Items
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All goods are non-returnable and non-refundable once opened.
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This policy applies to all product categories unless otherwise stated.
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Please inspect your items upon delivery and contact us immediately if the item is damaged or incorrect.
Return Eligibility (Unopened Items Only)
We may accept returns only if the product is unopened, unused, and in its original packaging, subject to approval.
To request a return:
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Contact us within 3 days of receiving the product.
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Provide order details and reason for return.
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Await confirmation and return instructions from our team.
Returns sent without prior approval may be refused.
Shipping return
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges
- We only replace items if they are defective or damaged.
Refunds (if applicable)
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Approved refunds will be issued to the original payment method.
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Refunds are processed after we receive and inspect the returned item.
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Shipping fees (original and return) are non-refundable.
Important Notes
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We do not accept returns or offer refunds for change of mind.
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Products that are opened, damaged, or not in their original condition are not eligible for return or refund.
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This policy does not affect your statutory rights under consumer protection laws.
Contact Us
If you have questions about this policy or need assistance, please reach out:
Email: admin@shopxmegami.my
WhatsApp: +60198214911
Need help?
Contact us at admin@shopxmegami.my for questions related to refunds and returns.